Where are you located?
L'Etoffe Fabrics is located in Redlands, CA. All orders ship from our studio in Southern California.
Are your prices per yard?
Yes, prices are all per yard unless noted otherwise in the title and description.
Can I request a Fraction Cut?
Yes, this is how it works, there are a couple of options. Please note we can always combine orders.
- You can just send us a note in the chat (bottom right hand corner) with the exact title of the product and length requested. We will send an invoice to the email on file. If this is your first time ordering please include your name and address.
- You already ordered and want to change the amount of an item. For example you ordered 2 yards but want 2.5. Please contact us right away via the chat box. We will send you an invoice for the extra 1/2 yard and combine with what you ordered if it has not shipped.
- Say you want to purchase many things and some pieces you would like a fraction cut. If you add everything to your cart with the quantity and then send me a chat with the specific request for the fraction cut item, I can prepare an invoice for the entire order. In the chat I can see your cart.
How long does it take to ship?
Orders ship in 1 to 4 working days as it takes time to prepare cut yardage. If you need your order ASAP, let us know in the chat to send it up the queue. If you place the order before 3 pm PST, I can usually get it out the same day. We've got your back!
Do you provide swatches?
Yes, we do! If you're interested in ordering swatches, you can access that here!
Is there a space for notes?
On the cart page, there will be a box to leave any additional notes regarding your order (delivery instructions, swatch requests, or holds, if you want a little more or a little less, etc.) Order notes are the preferred method of communicating any order needs or preferences!
Do you offer holds?
If you make 2 or more orders within 24 hours they will be combined. Shipping will be combined, and any overage will be refunded. Free shipping will ONLY apply to holds if the order total is $150 or more & within 24 hours.
If you are on vacation, please leave the shipping date in the notes of your order when you check out. Please follow up with us when you get home.
Holding and accumulating orders over a period of time & have shipping combined is reserved for LOST ART CLUB members only. If you would like to join, you can get more info on the club here!
What if I need more info on a certain product?
Got a swatch in your order and need more info? Text a photo at 323-907-2941, chat in the chat box, or email at orders@letoffefabrics.com & we will send the info! We may even send you swatches of fabric that are not on the site yet... you get first dibs.
Please email or use the Chat box; if unattended the chat box will record your request! If you make a request or sent a message & did not get a rapid response, it may have gotten buried. Please feel free to reach out again. We are here to take this sewing journey with you!
Do you ship internationally?
L'Etoffe Fabrics will ship anywhere in the world! If your country is not listed please contact us for a shipping quote in the chat box after items are added to your cart. We use DHL and Fed Ex with taxes, customs, and duties paid upfront.
Do you offer gift certificates?
Yes, we do! If you would like to purchase a gift certificate, you can do so right here!
When you need a couple of swatches mailed or added to your order.
If you want a bunch of swatches by theme or for a specific project.
