Where are we?
L'Etoffe Fabrics is located in Redlands, CA. All orders ship from our studio.
Is it price per yard?
Yes, prices are all per yard unless noted otherwise in the title and description. Items like casual knits and couture are occasionally priced per 1/2 or 1/4 yards. We offer fraction cuts as well. To request a fraction cut:
- Add the items for the entire order into your cart & send us a chat through the chat box in the lower-right-hand corner. The message should state which item & length you would like to request.
- We will view your cart & prepare an invoice to send to the email on file!
How long does it take to ship?
Orders ship in 1 to 4 working days as it takes time to prepare cut yardage. If you need your order ASAP, let us know in the chat or email orders@letoffefabrics.com to send it up the queue. If you place the order before 3 pm PST, I can usually get it out the same day. We've got your back!
Do you provide swatches?
Yes, we do! If you're interested in ordering swatches, you can access that here!
Is there a space for notes?
On the cart page, there will be a box to leave any additional notes regarding your order (delivery instructions, swatch requests, or holds, if you want a little more or a little less, etc.) Order notes are the preferred method of communicating any order needs or preferences!
Do you offer holds?
If you make 2 or more orders within 24 hours they will be combined. Shipping will be combined, and any overage will be refunded. Free shipping will ONLY apply to holds if the order total is $150 or more & within 24 hours.
If you are on vacation, please leave the shipping date in the notes of your order when you check out.
Holding and accumulating orders over a period of time & have shipping combined is reserved for LOST ART CLUB members only. If you like to join, you can get more info on the club here!
What if I need more info on a certain product?
Got a swatch in your order and need more info? Text a photo at 323-907-2941, chat in the chat box, or email at orders@letoffefabrics.com & we will send the info! We may even send you swatches of fabric that are not on the site yet... you get first dibs.
Please email or use the Chat box; if unattended the chat box will record your request! If you make a request or sent a message & did not get a rapid response, it may have gotten buried. Please feel free to reach out again. We are here to take this sewing journey with you!
Do you ship internationally?
L'Etoffe Fabrics will ship anywhere in the world! If your country is not listed please contact us for a shipping quote at orders@letoffefabrics.com.
For countries listed in the European Union, including the UK and Latin America, please note the following policies:
1. Before your order is shipped, L'Etoffe Fabrics will contact you to confirm all order details. Please check your spam. If no confirmation response has been received from the client within 14 days of confirmation email, your order may be cancelled.
2. Estimating shipping/cubic weight for fabric is very difficult. There may need to be an adjustment to your shipping weight and size and this may result in lower shipping charges. Any shipping overages will be refunded. You can always reach out to confirm a shipping cost prior to ordering.
- Import Taxes Duties are paid upfront. No surprise fees.
- Packages arrive within one to five days, anywhere in the world, with express shipping and pre-customs clearance.
- Your payment is in your local currency and payment at checkout.
Do you offer gift certificates?
Yes, we do! If you would like to purchase a gift certificate, you can do so right here!
